The Cooperative Bank of Cape Cod Online Privacy Statement

Purpose. Your privacy is important to us. The purpose of this Online Privacy Statement is to describe how The Cooperative Bank of Cape Cod collects, uses, shares and protects information about you through our website. Please read this notice carefully to understand what we do. If you do not understand any aspect of our Online Privacy Statement, please feel free to Contact Us.

Scope – Third Party Sites. This Online Privacy Statement applies only to information we collect at and through our website. Other affiliated services, such as our mobile applications, online banking services, online account opening platform, marketing emails and social media pages may be governed by their own separate privacy policies which are set forth therein. The Cooperative Bank of Cape Cod’s website also contains links to third party sites that are not owned or controlled by The Cooperative Bank of Cape Cod. Please be aware that we’re not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave The Cooperative Bank of Cape Cod’s website and to read the privacy statements of each and every website that collects information about its visitors.

Terms of Use. Please note that your use of The Cooperative Bank of Cape Cod’s website indicates your consent to the data collection, usage and sharing practices outlined below and is also subject to our Terms of Use. For information about how we manage the personal information we collect from our customers, please refer to our Privacy Policy.


Information You Provide To Us. We collect certain personal information when you provide it to us, such as when personally identifiable information is voluntarily provided in your request for information or a customer service form, and when you email us. This information may consist of the following: your name, address, telephone number, your e-mail address, and the content of your request. Please DO NOT include sensitive information such as account numbers, usernames, passwords, payment information or social security numbers in your request. The information you voluntarily supply will be used by The Cooperative Bank of Cape Cod to respond to your inquiries, and to supply you with requested information on The Cooperative Bank of Cape Cod’s products and services. Your information is considered private and confidential and treated with the strictest confidence. We will not sell or divulge any of your private information to any 3rd parties.

Information We Collect Automatically. We collect certain information automatically as you use The Cooperative Bank of Cape Cod website, such as general non-personal information used to help improve The Cooperative Bank of Cape Cod’s website, products and services. This may include items such as: usage information such as what pages you visit and interact with, time and length of visits to our site, the advertisements or websites that brought you to our website, search terms and device information about the device you use to access our website, including the hardware model, operating system and version, MAC address, geographic location of your device and unique device identifier.

Information Collected Through Cookies and Similar Technologies. We and our service providers may also use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us. A cookie is a small file containing a string of characters that is sent to your device when you use our website. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including storing user preferences, tracking user trends, and providing relevant information to you. To disable or limit cookies, please refer to your browser’s instructions. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. You may opt out of other third-party use of cookies by visiting the Network Advertising Initiative opt-out page.

Information Collected Through Google Analytics. We use a tool called “Google Analytics” and other third party analytic tools to collect information about use of our website. Google Analytics collects information such as how often users visit our website and what pages they visit when they do so. We use the information we get from Google Analytics and other third party analytic tools to improve our website, products and services.

Google Analytics does not collect your name or other personally identifiable information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your device to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your usage of our website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. If you wish to prevent your data from being used by Google Analytics, visit Google’s currently available opt outs for the web, including downloading the Google Analytics Opt-Out Browser Add-On.

In the future, we may also use Google Analytics Advertising Features. If we do, this Online Privacy Statement will include information about the Google Analytics Advertising Features we’ve implemented; how we and third party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together; and how you can opt-out of the Google Analytics Advertising Features we use, including through Ads Settings, Ad Settings for mobile apps, or any other available means.

No Information from Children Under Age 13. If you are under the age of 13, please do not use our website without the assistance of a parent or guardian, or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us.


We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our website are not encrypted, and we strongly advise you not to communicate any confidential information through these means.


This Online Privacy Statement may change from time to time. We recommend reviewing this Statement periodically to remain aware of any changes. Your continued use of our website indicates your consent to the statement and any changes it may contain.


You may contact The Cooperative Bank of Cape Cod regarding this Online Privacy Statement, our Terms of Use, the Privacy Policy, or with respect to any other comments or questions at:

The Cooperative Bank of Cape Cod
25 Benjamin Franklin Way
Hyannis, MA 02601
508.568.3400 or 800.641.1100
[email protected]

Last revised: January 8, 2018