The Cooperative Bank of Cape Cod has appointed Janet Kieran to the position of Digital Experience Leader.
Janet is an accomplished and innovative digital product management professional with more than two decades of experience in the financial services, health care and retail industries. She joins the Bank from Boston-based Reify Health Inc., where she served as Vice President of Digital Growth. She has also held senior digital project management roles at CVS Health, Staples Inc., Fidelity Investments and Fleet Bank.
In her new role, Janet is responsible for managing and implementing the digital strategy and leading the transformation of the Bank’s digital banking services to add value to clients. She will also play a critical role in enhancing the customer experience, coordinating digital transformation and innovation, and ensuring the bank maintains and builds upon its competitive edge in digital financial service offerings.
“Janet’s strong leadership, collaboration and analytical skills, combined with a deep and strategic understanding of digital banking technologies, will serve the Bank and our customers well,” said Lisa Oliver, Chair, President and CEO, The Cooperative Bank of Cape Cod. “We look forward to working with Janet as she accelerates the enhancement of our customer digital experience across our full suite of advanced financial product offerings.”
Janet holds a Master of Business Administration with a concentration in Marketing from Boston University, as well as a bachelor’s degree from Bucknell University. She is also a dedicated community volunteer who has worked with several health and human services nonprofit organizations in the Greater Boston area.
“I look forward to joining The Cooperative Bank of Cape Cod, which has a unique local ownership model and strong commitment to investing in the community,” said Janet. “The opportunity to pair the Bank’s strong relationship banking model with digital tools and technologies to deliver the stellar, convenient banking experiences that our customers want and expect – whether online, using a mobile app, at a branch, or by phone – is particularly exciting. Pairing the knowledgeable and helpful employees with technology-driven continuous improvements will ensure that our customers can bank when they want, how they want and where they want.”