Home » FAQs » Business Online Banking FAQs

How do I enroll in Business Online Banking?

Enrolling in Business Online Banking is as simple as completing the Application and Agreement. This can be done by contacting your relationship manager, or visiting any one of our conveniently located branches. Please note: for your security, only authorized signers can request enrollment in this service.

How do I know my transactions are secure?

The Bank employs VeriSign’s Digital ID certificate to protect your transactions over the Internet. You can click on the “PADLOCK” graphic on the status bar at the bottom of your browser to learn more about the certificate and verify its authenticity. If you cannot see the graphic, click on “View” then “Status Bar” from the menu at the top of your browser. The Bank also ensures your security by requiring that you run Business Online Banking using a browser that supports 128-bit encryption. It is imperative that you, the user, are diligent in maintaining the secrecy of your Access ID and password-you are ultimately responsible for their confidentiality.

How do I make internal transfers?

Transfers are now easier than ever with the Open Transfer function of Business Online Banking. Transfers can be initiated by using the provided dropdown boxes to select the accounts you would like to transfer between. Once accounts chosen, you can specify the amount, date and frequency of the transfer.

How do I add new employees or additional accounts to my Business Online Banking service?

Please contact our Customer Assistance Center at 508.568.3400 or visit one of our conveniently located branches and we can add new employees to your account. Please note: for your security, only authorized signers can request that new employees or accounts be added to your existing service.

What if I lock myself out of the system?

Click on the Forgot Password link. You will receive a one-time password within minutes to the email address that you provided to us. If you want to change your current password, you may do so at any time by selecting the “Profile” icon on the top toolbar of each screen. Passwords must be 9-17 characters in length with at least 1 number, 1 uppercase letter and 1 special character—we encourage you to use all 17 character spaces, as this makes it more difficult for unauthorized parties to decipher your password.

How do I place a stop payment on a bill paid through Business Online Banking?

If the bill was paid by physical check and that check has not yet been cashed (determine this by logging in to your account online), you can initiate the stop payment through Business Online Banking. Payments made via Business Online Banking (ACH and wire transfer items inclusive) cannot be stopped once initiated.

Why is one of my vendor accounts not being credited for a bill I paid online?

Please make sure to initiate online bill payment 5-7 days prior to any bill due date. If you have initiated your bill payment within the necessary time framework, the address of your vendor may have changed. Please periodically review the address of each of your bill payment vendors for accuracy—if you need to make a change, you can do so within Business Online Banking.

Will I be able to view my statement online using Business Online Banking?

Absolutely! You will have access to your statements and check images for the past 18 months online with the Business Online Banking system.

Additional Information

For additional information, please contact our Customer Assistance Center at 508.568.3400 or visit one of our conveniently located branches.

Looking For Additional Information on Electronic Banking?

We have a variety of options. Please check out one of the links below.