Bank On It: January 2020 – A message from Lisa Oliver

photo of Lisa Oliver, President & CEO of The Cooperative Bank of Cape CodAs we usher in a new decade, it seems fitting that we have so many new things in the works here at The Coop. From investments in new products and technology to investments in our people, 2020 is going to be a year of exciting developments. Here’s a look of three of them and what they mean for you, our clients.

Our regional economy depends on small businesses and entrepreneurial endeavors. These small businesses employ the majority of our workforce and perhaps more importantly, have the ability to create even more jobs. They also have unique challenges and needs that often require custom solutions. Our team has spent several months listening to local business owners to discover the most important factors to growing a business here on the Cape. We have turned that research into a new approach to serve the needs of our business clients, including adding capabilities that will allow faster and easier access to capital. We will be announcing same day decision making on completed loan applications and funding in days, not weeks. We have grown a dedicated team of small business specialists from within the Bank to be the main point of contact for these businesses and will be launching a credit card product to meet day to day cash flow needs. If you’re a small business client, stay tuned for the launch of these products next month.

Our team also has been working to improve our online and mobile offerings for consumer clients. Starting in February, through our new personal payment program, you’ll be able to quickly and safely send money to family and friends with a few touches to your keypad. And through a new online credit monitoring program, you’ll have access to credit score updates, credit alerts and monitoring right in online banking. You’ll also see the factors that are impacting your score and recommendations for improving credit and loans you may qualify for. This is a great tool for the critical task of maintaining good credit.

6 branch employees, part of the Bank's Tech Ambassador program, stand in front of The Coop's Admin & Operations Center

Meet our Tech Ambassadors: Ceara Andrade, from left, Rob Brackett, Johanna Piselli, Randi Moore, Jen Deutsch, Madison Cheverie, and Cortney Oslund. Not pictured: Krystal Solimine and Rachel Freitas.

Finally, we’ve got exciting developments planned at our headquarters with a major renovation slated to get underway this spring. Some key features will include open space for client and community events; technology that will enhance security and workplace productivity; and an overall design that reflects modern workplace trends and fosters more collaboration among teams.
In the long-run, the new space will enhance our operations, our technology, and our ability to quickly respond to client needs. New training space will lead to more empowered employees. New community space will lead to special events and educational seminars for clients. And new workspace elements will lead to better communication and enhanced offerings and service for clients. And in the short-term, we can assure you there will be no disruption to your service. It will remain business as usual!

We’re exceptionally proud of the fact that as a community bank our capabilities are on par with any large, national bank, and these are just a few of the investments that represent our commitment to continuing that tradition. As we welcome a new decade and prepare to celebrate our milestone 100th anniversary next year, we’re here to serve you well into the next century!

Happy New Year,

Lisa Oliver