Q: How do I activate my new card?
A: To activate your new card please call 1.800.992.3808 or visit your local branch. Once activated, please sign your new card immediately and destroy your old card.
Q: What is my PIN number?
A: Your PIN will be set during activation. If you forget what your PIN is or want to change your current PIN, please call 1.800.992.3808 or visit your local branch. If this is a replacement card that has the same number as your previous card, then the PIN is the same as on your previous card. For your security, do not share your PIN number with anyone or write it on the card or protective sleeve.
Q: What is Mastercard® Contactless?
A: Mastercard contactless is like having exact change wherever you go. A simple tap of your card, key fob or smart phone is all it takes to pay at checkout.
Q: Why should I use contactless?
A: There are many benefits to contactless payments:
- It’s like having exact change wherever you go, so you don’t have to worry about carrying around cash or fishing for coins.
- You’re in control because your contactless-enabled card or device never leaves your hand at checkout.
- You get better record-keeping of all your purchases than you do when using cash.
- It’s fast and ideal at places where speed is essential, like stadiums, fast food restaurants, gas stations and more.
Q: Where can I make contactless payments?
A: Simply tap to pay anywhere you see the contactless symbol at checkout. Contactless symbol on the terminal This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more.
Q: How close does the “tap” have to be to the checkout reader?
A: Typically, when you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal at the counter. Please note that if you have more than one contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.
Q: How does contactless work?
A: Contactless uses a hidden, embedded computer chip and radio frequency antennae. After you tap your contactless card or device at checkout, payment details are sent wirelessly to the Mastercard network. If using a mobile phone, moments after you tap, you’ll receive payment confirmation and be on your way.
Q: What are the benefits of chip technology?
A: The embedded microchip provides dynamic transaction security features and other capabilities not possible with traditional magnetic stripe cards. A chip card is extremely difficult to counterfeit.
Q: Do I have to treat my Mastercard contactless card or device in any special way?
A: Treat your contactless card or device as you would any other credit, debit or prepaid card. Always know where your contactless card or device is and keep it in a safe place. And be sure to keep a record of all of your card numbers, expiration dates and emergency phone numbers.
Q: Is contactless secure?
A: Yes. Contactless payments provide secure encryption technology and Zero Liability Protection and are as secure as your regular card.
- You’re in control – your contactless-enabled card or device never leaves your hands to make a payment
- No accidental payments – your contactless-enabled card or device must be close to the reader at checkout to work
- Not billed twice – even if you tap more than once at checkout, you’ll only get billed once for your purchase
Q: What do I do if my contactless card or device has been lost or stolen?
A: If you’ve lost your card or you suspect unauthorized activity on your account, immediately contact the financial institution that issued your card.
Q: What else do I need to know about this card?
A: This card may have a different number and/or expiration date from your previous card. Please make sure to update the card number and expiration date on file for any automatic payments or subscriptions that you may have previously scheduled with your old card number.