Get ready for a re-imagined online banking experience!
In keeping our commitment to you and the community we serve, we’ve upgraded our online banking system to modernize your experience and make it easier for you to self-service from your smartphone, tablet, or computer for all of your banking needs. Our new online banking platform has been optimized so that it is personalized and intuitive. Now you can access and manage your finances faster than ever before.
How do I get started in the new online banking system?
- Enter your current username and password, and click login.
- This will generate a one-time temporary passcode that you will receive via SMS, Voice, or email. After you enter the one-time temporary passcode, you will receive a prompt to reset your password.
- To keep your password secure, it must be a minimum of 8 characters and must include an uppercase letter and number.
If you need help, please start a chat with us by clicking “let’s chat.” Or call our Customer Assistance Center at 508.568.3400.
What are the recommended web browsers?
For the best online banking experience, please make sure your web browser is up to date. Our system works with the latest version of Edge, Mozilla Firefox, Google Chrome, and Safari.
How do I create alerts?
Please note that any alerts you set up in the old system will need to be set up again in the new system. To create alerts, start by clicking Tools in the main menu and choosing Alerts.
- General Alerts: These are default security alerts and other notifications triggered by important events, such as changes to your personal information.
- Accounts: You can set up account specific alerts by choosing the account from the drop-down menu and selecting the alert you’d like to add by using the toggles.
- Authentication: Receive an alert whenever this username is used in a successful login.
- Mobile Deposit: Receive an alert whenever a mobile deposit has been successfully completed.
- Transfers: Choose the options that work best for you concerning alerts with transfers.
What isn’t available during the pilot phase for online banking?
As we transition to our new online banking system, some features will temporarily be unavailable during the pilot phase:
- CardHub (debit card control center for consumers)
- Online Bill Pay
- QuickBooks integration (for business clients)
- Zelle (for consumers)
Frequently Asked Questions
Below is a list of FAQs for our new personal and business online banking systems. As always, if you have any questions or need help, click here to contact us, click the Chat button, or call 508.568.3400.