As the Coronavirus (COVID-19) situation continues to develop, our priority is the health and safety of our clients and our employees. We are keeping informed from a variety of reputable sources, including the Center for Disease Control (CDC), to ensure that we are well positioned to do that. For the most up-to-date information on how The Coop is addressing these issues, clients can receive updates on our website and through our social media channels (Facebook, LinkedIn, and Instagram).
If you have been negatively effected by illness because of the Coronavirus and need additional assistance related to your account, please contact us and let us know.
We’ve compiled a list of our customer’s Frequently Asked Questions here.
Updated: May 29, 2020
IRS launches Get My Payment tool
The IRS launched a new online tool to allow filers to check on the status of their Economic Impact Payment. The tool, Get My Payment, allows filers to check on their payment type, status of their payment, and whether any additional information is needed to process the payment. To learn more and use the tool visit, https://www.irs.gov/coronavirus/get-my-payment
Daily Cleaning of Drive-Up Canisters and ATM Surfaces
We’ve received inquiries about the cleaning of drive-up canisters and ATM surfaces and would like to remind our customers that we are following the CDC’s guidelines for routinely cleaning commonly touched surfaces.
The ATMs and outside stations are cleaned multiple times a day with a special cleaning solution to prevent damage to the screens. The canisters are cleaned multiple times a day with CDC recommended cleaning products along with the teller counters where the transactions are taking place.
Updated: April 13, 2020
Economic Impact Payments
Economic Impact Payments will start to be electronically deposited starting this week. Sign up for instant alerts in Online and Mobile Banking and know exactly when your economic payment has been deposited.
A new webtool has been launched by the Treasury and IRS for those who don’t normally file tax returns, those who have not filed a return for either 2018 and 2019, and those who don’t receive Social Security or disability benefits. The new tool, Non-Filers: Enter Payment Info, allows U.S. citizens and permanent residents to provide the necessary information to the IRS to determine eligibility and payment amounts for the Economic Impact Payments.
- For more information, visit https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here
- To view the Consumer Financial Protection Bureau FAQs, visit https://www.consumerfinance.gov/about-us/blog/guide-covid-19-economic-stimulus-checks/
Updated: April 7, 2020
Use of face coverings
Based on the CDC’s recommendation on using face covers to reduce the transmission of Covid-19, customers utilizing our drive-up windows may notice employees using face covers at their discretion. The Bank has made available face covers at each branch location and our Operations Center for employees working on-site to protect themselves and our customers. For more information on the CDC’s latest recommendation, visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html
Economic Impact Payments
With the passage of the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), the Treasury Department and the Internal Revenue Service will be distributing Economic Impact payments in the coming weeks directly to taxpayers. For those receiving paper checks, they can be deposited using our mobile banking app. Click here for our Mobile Deposit tips. For those who have filed their tax returns electronically either this year or last year, customers should see their stimulus checks deposited directly into their accounts. For more information about the Economic Impact payments, visit https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know.
IRS issues warnings about Coronavirus related scams
Unfortunately, criminals often find a way to prey on others when there is an opportunity to do so. Currently, there are a number of phone and email scams relating to COVID-19, leading to tax fraud and identity theft. https://www.irs.gov/newsroom/irs-issues-warning-about-coronavirus-related-scams-watch-out-for-schemes-tied-to-economic-impact-payments.
Updated: April 6, 2020
Avoid Wire Transfer Scams
Scammers often combine new technology with old tricks to get people to send money or give out personal information. We’ve put together the best tips from the FTC to help you (and your business) stay a step ahead. Click here to learn more
Updated: April 2, 2020
Help for Mortgage Customers
We understand that many of our mortgage customers are facing financial challenges related to the Coronavirus pandemic and are worried about what lies ahead. Every customer’s situation is different, and our team is ready to help you navigate your options. Please don’t wait to talk to us about your mortgage concerns. Contact us at 508.568.3400, ext. 3556; LoanServices@mycapecodbank.com, or via our online contact form. We’re here to help.
Updated: March 30, 2020
Changes to Our Branch Operations
Due to the evolving spread of COVID-19 in Massachusetts, Gov. Charlie Baker issued a stay-at-home order, effective noon Tuesday, March 24, until Monday, May 4. His administration has asked that non-essential businesses cease in-person operations and residents stay home, avoid unnecessary travel and other unnecessary activities during this two-week time period.
Banks are designated as essential service providers so to comply with this order and keep our customers and employees safe, we are changing our daily operations. Beginning Monday, March 30, all of our branch drive-up windows will be open from 8AM – 4PM Monday through Friday. Additionally, all of our branch drive-up windows (except North Falmouth) will be open Saturdays from 8:30AM – 2PM. Through the drive-up windows, we will continue to do our best to serve all of your banking service needs. As always if you have an urgent banking service need, please contact our Customer Assistance Center or your branch location.
Please refer to this page for updates and any changes in our planned operations.
Your Remote Banking Options
If you prefer to bank remotely, the following options are all available to you:
- Online and Mobile Banking: Many of the most common transactions can be done using online banking, mobile banking, or telephone banking which are all available 24 hours a day and 7 days a week. With these services, customers may deposit checks, transfer between accounts, pay bills, and send money to other people. For more information about our online and mobile banking services, visit our electronic banking webpage. You can download our app via the App Store and Google Play.
- ATMs: Customers may use our drive-up and walk-up ATMs to get cash, make deposits, check balances, and more. As part of the Allpoint ATM network, The Cooperative Bank of Cape Cod customers have surcharge-free access to over 55,000 additional ATMs, however, deposits cannot be made at these locations.
- Customer Assistance Center: Our Customer Assistance Center is available to help our customers with their banking and other questions. Reach us during normal business hours at 508.568.3400 or toll free at 800.641.1100. If you would like to submit an inquiry online, please click here.
- Online Applications for Mortgages, Loans and Deposit Accounts – Applications are available online for many mortgage and loan products as well as common deposit products (checking, savings, money market and CD accounts).
How We Are Responding
Among the steps we have implemented at the bank:
- We have made changes in our staffing model and daily operations to accommodate the recommendations for social distancing to mitigate the spread of the disease and to allow for remote access for many employees. We are allowing some of our employees to work remotely or in some cases, on a limited schedule to reduce the number of people in our buildings. All employees will be paid for their regular hours regardless of the schedule changes.
- Ensuring that we have an adequate supply of workplace protections, such as soap and hand sanitizer, and implementing enhanced workplace cleanings and disinfecting as needed.
- Encouraging employees who become ill at work to return home.
- Our contracted professional cleaners are paying special attention to sanitizing highly trafficked areas using products approved by the CDC.
- Communicating with our customers via email and social media our response plans. We will continue to update this resource page, too.
- Sharing information from the CDC and other reputable sources with all employees that provides accurate information about the outbreak, as well as recommendations for staying healthy.
We have well-established communication systems in place at the bank, which allow us to send updates to all employees with speed and reliability.
Be Cautious of Scams
Unfortunately, criminals often find a way to prey on others when there is an opportunity to do so. Currently, there is a malware scam circulating via email. The email, with subject “Coronavirus Updates” contains a zip attachment “MyHealth.exe” and prompts victims to open the attachment, resulting in a download of the data-stealing malware.
We remind our customers to follow best-practices when it comes to email messages from unknown recipients. Avoid clicking on links in unsolicited emails, be wary of email attachments, and do not reveal personal or financial information in an email. For more information on what you should and should not do to protect yourself online, visit the Security section of our website.
Money Mule scams are also circulating, tricking people into depositing bad checks and wiring out money before the check clears. Learn more about Money Mule scams here.
There are many sources of information regarding the coronavirus, including local, federal, and at the global level. There is a lot of information being circulated online, in the news, and by word of mouth regarding the virus. The following websites have reliable information from the medical community.
- Cape Cod Healthcare
- Center for Disease Control and Prevention (CDC)
- Barnstable County Department of Health and Environment
- World Health Organization
If you have any questions or concerns, please don’t hesitate to reach out to us. The safety of our customers, clients, employees, and the community are our priority, and we will continue to do everything recommended by the medical community to ensure as few interruptions as possible.