Updated: March 30, 2020

As the Coronavirus (COVID-19) situation continues to develop, our priority is the health and safety of our clients and our employees. We are keeping informed from a variety of reputable sources, including the Center for Disease Control (CDC), to ensure that we are well positioned to do that. For the most up-to-date information on how The Coop is addressing these issues, clients can receive updates on our website and through our social media channels (Facebook, LinkedIn, and Instagram).

If you have been negatively effected by illness because of the Coronavirus and need additional assistance related to your account, please contact us and let us know.

We’ve compiled a list of our customer’s Frequently Asked Questions here.

Changes to Our Branch Operations

Due to the evolving spread of COVID-19 in Massachusetts, Gov. Charlie Baker issued a stay-at-home order, effective noon Tuesday, March 24, until noon Tuesday, April 7. His administration has asked that non-essential businesses cease in-person operations and residents stay home, avoid unnecessary travel and other unnecessary activities during this two-week time period.

Banks are designated as essential service providers so to comply with this order and keep our customers and employees safe, we are changing our daily operations. Beginning Monday, March 30, all of our branch drive-up windows will be open from 8AM – 4PM Monday through Friday. Additionally, all of our branch drive-up windows (except North Falmouth) will be open Saturdays from 8:30AM – 2PM. Through the drive-up windows, we will continue to do our best to serve all of your banking service needs. As always if you have an urgent banking service need, please contact our Customer Assistance Center or your branch location.

Please refer to this page for updates and any changes in our planned operations.

Your Remote Banking Options

If you prefer to bank remotely, the following options are all available to you:

  • Online and Mobile Banking: Many of the most common transactions can be done using online banking, mobile banking, or telephone banking which are all available 24 hours a day and 7 days a week. With these services, customers may deposit checks, transfer between accounts, pay bills, and send money to other people. For more information about our online and mobile banking services, visit our electronic banking webpage. You can download our app via the App Store and Google Play.
  • ATMsCustomers may use our drive-up and walk-up ATMs to get cash, make deposits, check balances, and more. As part of the Allpoint ATM network, The Cooperative Bank of Cape Cod customers have surcharge-free access to over 55,000 additional ATMs, however, deposits cannot be made at these locations.
  • Customer Assistance Center: Our Customer Assistance Center is available to help our customers with their banking and other questions. Reach us during normal business hours at 508.568.3400 or toll free at 800.641.1100. If you would like to submit an inquiry online, please click here.
  • Online Applications for Mortgages, Loans and Deposit Accounts – Applications are available online for many mortgage and loan products as well as common deposit products (checking, savings, money market and CD accounts).

How We Are Responding

Among the steps we have implemented at the bank:

  • We have made changes in our staffing model and daily operations to accommodate the recommendations for social distancing to mitigate the spread of the disease and to allow for remote access for many employees. We are allowing some of our employees to work remotely or in some cases, on a limited schedule to reduce the number of people in our buildings. All employees will be paid for their regular hours regardless of the schedule changes.
  • Ensuring that we have an adequate supply of workplace protections, such as soap and hand sanitizer, and implementing enhanced workplace cleanings and disinfecting as needed.
  • Encouraging employees who become ill at work to return home.
  • Our contracted professional cleaners are paying special attention to sanitizing highly trafficked areas using products approved by the CDC.
  • Communicating with our customers via email and social media our response plans. We will continue to update this resource page, too.
  • Sharing information from the CDC and other reputable sources with all employees that provides accurate information about the outbreak, as well as recommendations for staying healthy.

We have well-established communication systems in place at the bank, which allow us to send updates to all employees with speed and reliability.

Be Cautious of Scams

Unfortunately, criminals often find a way to prey on others when there is an opportunity to do so. Currently, there is a malware scam circulating via email. The email, with subject “Coronavirus Updates” contains a zip attachment “MyHealth.exe” and prompts victims to open the attachment, resulting in a download of the data-stealing malware.

We remind our customers to follow best-practices when it comes to email messages from unknown recipients. Avoid clicking on links in unsolicited emails, be wary of email attachments, and do not reveal personal or financial information in an email. For more information on what you should and should not do to protect yourself online, visit the Security section of our website.

Money Mule scams are also circulating, tricking people into depositing bad checks and wiring out money before the check clears. Learn more about Money Mule scams here.

Informational Resources

There are many sources of information regarding the coronavirus, including local, federal, and at the global level. There is a lot of information being circulated online, in the news, and by word of mouth regarding the virus. The following websites have reliable information from the medical community.

If you have any questions or concerns, please don’t hesitate to reach out to us. The safety of our customers, clients, employees, and the community are our priority, and we will continue to do everything recommended by the medical community to ensure as few interruptions as possible.

 

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