As the Coronavirus (COVID-19) situation continues to develop, our priority is the health and safety of our clients and our employees. We are keeping informed from a variety of reputable sources, including the Center for Disease Control (CDC), to ensure that we are well positioned to do that. For the most up-to-date information on how The Coop is addressing these issues, clients can receive updates on our website and through our social media channels (Facebook, LinkedIn, and Instagram).

If you have been negatively effected by illness because of the Coronavirus and need additional assistance related to your account, please contact us and let us know.

We’ve compiled a list of our customer’s Frequently Asked Questions here.


Changes to Branch Operations

Updated: December 28th 2020

As we look to welcome in the New Year, our community continues to see an increase in the number of coronavirus cases. Gov. Baker recently announced additional restrictions and guidelines to slow the spread through the holidays and into the New Year. With these precautions in mind, and to protect our customers and employees, effective Tuesday, Dec. 29, we will serve the needs of our customers via our branch drive-up windows only. As of now, we are anticipating the need to keep this safety precaution in place through Saturday, Jan. 16, 2021, but will notify customers of any changes to this plan via email and this webpage.

We will operate our drive-up windows according to our current business hours and will continue to serve all of your banking service needs as we have throughout this pandemic. If you have an urgent banking service need, please contact our Customer Assistance Center.


Ways You Can Bank with The Coop

Alternatives to ‘In-person’ Banking

  • Drive-Up Window: All of our branches have drive-up lanes, where you can make deposits, withdrawals, loan payments, transfer funds, and more. To find a branch near you, please visit our locations page.
  • Appointments: If you need to come into your branch to access your safe deposit box, open a business account, or other banking service, please call your branch to make an appointment. Phone numbers for each branch can be found on our locations page.
  • ATMs: Our ATMs offer an easy way to get cash, make deposits, transfer funds, and more. Because we’re part of the Allpoint ATM network, you have surcharge-free access to over 55,000 ATMs. Learn more on our ATM information page.

What Can I Do Online or with My Coop App?

Features of our Online and Mobile Accounts. Learn more at https://www.thecooperativebankofcapecod.com/personal/electronic-banking/

* Learn more about online bill pay with our FAQs. Zelle is an easy way to make contactless payments person-to-person. Keep up-to-date with your credit via our free SavvyMoney feature. Ordering checks is simple and convenient from our website.

To learn more about our online and mobile services, please visit the links below:

  • Online Banking: Manage your accounts, transfer funds, and more.
  • Mobile Banking: Download to your smartphone or tablet to manage your accounts, transfer funds, and more.
  • Mobile Deposit from our Mobile App: Deposit paper checks from your smartphone anytime.
  • Online Bill Pay: Pay your bills online without having to visit a post office in-person, available in both Online and Mobile banking.
  • Debit Cards: Use your Debit Card instead of using cash for in-person or online transactions. If you do not currently have a Debit Card, make an appointment to visit the branch location closest to you. They will be able to get you a card to use right away.
  • Mobile Wallet: Whether Apple, Google, or Samsung Pay, these allow you a touchless way to pay for goods and services and are accepted at most grocery stores and pharmacies. These are secure ways to use your debit card and in many cases, eliminates the need to touch payment terminals.
  • Zelle: A fast, safe, and easy way to send and request money through online or mobile banking.
  • ATMs: Our ATMs offer an easy way to get cash, make deposits, transfer funds, and more.

If You Need Personal Help with Technology

We have Technology Ambassadors in each branch who can help customers to setup online/mobile banking, address any technology issues, or answer any questions. Simply contact your nearest branch location and schedule an appointment.

Our Customer Assistance Team is also ready to help during regular Customer Assistance hours at 508.568.3400, by email at assist@mycapecodbank.com, or you may submit an inquiry online at https://www.thecooperativebankofcapecod.com/about/customer-service/.


Governor Baker’s New Orders and Advisories

Effective Sunday, Dec. 13, all communities in Massachusetts will return to Step 1 of Phase 3, of the Commonwealth’s reopening plan. The Baker Administration announced the roll-back to respond to an increase in new COVID-19 infections and hospitalizations since the Thanksgiving holiday that is straining the health care system in Massachusetts.

Stay at Home Advisory
The Administration issued a revised Stay At Home Advisory effective Nov. 6 to ensure residents avoid unnecessary activities that can lead to increased COVID-19 transmission. The revised Stay At Home Advisory instructs residents to stay home between 10 PM and 5 AM. The Advisory allows for activities such as going to work, running critical errands to get groceries and address health needs, and taking a walk.

Click here to read the revised Stay At Home Advisory: www.mass.gov/stayhome.

Face Covering Order
The revised order requires all persons to wear face-coverings in all public places, even where they are able to maintain 6 feet of distance from others. The revised order still allows for an exception for residents who cannot wear a face-covering due to a medical or disabling condition, but it allows employers to require employees to provide proof of such a condition. It also allows schools to require that students participating in in-person learning provide proof of such a medical or disabling condition.


Daily Cleaning of Drive-Up Canisters and ATM Surfaces

Since the beginning of the pandemic, we have been following the CDC’s guidelines for routinely cleaning commonly touched surfaces, such as drive-up canisters and ATM surfaces.

The ATMs and outside stations are cleaned multiple times a day with a special cleaning solution to prevent damage to the screens.  The canisters are cleaned multiple times a day with CDC recommended cleaning products along with the teller counters where the transactions are taking place.


Help for Mortgage Customers

We understand that many of our mortgage customers are facing financial challenges related to the Coronavirus pandemic and are worried about what lies ahead. Every customer’s situation is different, and our team is ready to help you navigate your options. Please don’t wait to talk to us about your mortgage concerns. Contact us at 508.568.3400, ext. 3556; LoanServices@mycapecodbank.com, or via our online contact form. We’re here to help.


Be Cautious of Scams

Unfortunately, criminals often find a way to prey on others when there is an opportunity to do so.

We remind our customers to follow best-practices when it comes to email messages from unknown recipients. Avoid clicking on links in unsolicited emails, be wary of email attachments, and do not reveal personal or financial information in an email. For more information on what you should and should not do to protect yourself online, visit the Security section of our website.

Money Mule scams are also circulating, tricking people into depositing bad checks and wiring out money before the check clears. Learn more about Money Mule scams here.


If you have any questions or concerns, please don’t hesitate to reach out to us. The safety of our customers, clients, employees, and the community are our priority, and we will continue to do everything recommended by the medical community to ensure as few interruptions as possible.

 

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