Electronic Banking with Personal Service
We understand that technology moves at a lightning pace and can be frustrating to keep up with. Let us help make it simple! Each of The Coop’s nine branches has designated Tech Ambassadors, whose role is to assist customers with online and mobile banking. Bring in your device − phone (Apple or Android), tablet, laptop − and our Tech Ambassadors can work through problems with you.
Tech Ambassadors can help with topics, such as:
- Set up Online Banking, Mobile Banking or Bill Pay
- Mobile Deposit, CardValet, Alerts
- Troubleshooting
- Password Reset
- Download The Coop App
All branches are equipped with Wi-Fi, allowing customers to bring in all devices, including those without data plans. We have computer stations and iPads in all branch lobbies for customers to use, too. And you don’t need an appointment!
Meet our Tech Ambassadors
Ceara Andrade
Ceara is Assistant Branch Manager of at our Marstons Mills branch. Her favorite apps are Amazon and Waze, and she couldn’t live without her iPhone. She loves being known as tech savvy and helping customers feel comfortable with their electronics! Ceara enjoys painting, arm knitting, shopping, and walking with her son. She’s active at Saint Anthony Church (East Falmouth), Big Brother Big Sister, and Celtics Community Crew.
Rob Brackett
Rob is at Teller at our West Barnstable branch. His favorite app is Pandora Radio, and he couldn’t live without the technology in his car! Rob enjoys seeing how happy customers are when he helps them sort out all of their tech problems and they leave with everything working correctly. Rob enjoys spending time with his girlfriend and their dog, hanging out with friends at the beach or playing videogames and board games. And he loves working on his car, motorcycle, and boat.
Madison Cheverie
Madison is a Teller at our Hyannis branch. His go-to app is Google Chrome, and he could not live without his phone. For him, the most rewarding part about being a Tech Ambassador is getting to help customers make their banking more convenient. Madison enjoys playing the guitar and chess in his free time.
Jen Deutsch
Jen is a Universal Banker at our East Dennis branch. Instagram is her favorite app, and she couldn’t live without her iPhone or Apple watch! Jen loves being able to assist customers with technology to help make banking easier for them. Jen enjoys spending time with friends, teaching spinning and strength training, and having fun with her family!
Kate Dixon
Kate is Assistant Branch Manager at our Sandwich branch. Her favorite app is BTES – Best exercise application – library of workouts, meals and mindset programs with free coaching. Kate cannot live with her phone! The best part about being a Tech Ambassador is being able to help clients solve their tech problems. When she’s not at the Bank, she loves being at the ocean.
Rachel Freitas
Rachel is a Universal Banker at our Falmouth branch. Her favorites are any of her reading apps plus Starbucks: Coffee and books are lovely together! Rachel cannot live without her cellphone because she does all her banking online! She loves getting to learn about new technology as it becomes available and then being able to help customers also learn. Rachel enjoys reading, knitting, hiking, going to Disney, and traveling the world.
Stephanie Lopez
Stephanie is a Teller at our Marstons Mills branch. Her favorite app is Pinterest, and Stephanie couldn’t live without her phone. She loves being able to help those who are just not too sure yet about the great technological options that are available for banking. When she’s not at the Bank, Stephanie enjoys baking and spending time with her husband and dog.
Judi Matson
Judi is a teller at our Sandwich branch. Her go-to app is Amazon. For Judi, the most rewarding part about being a Tech Ambassador is helping Coop clients with online banking. She’s an avid animal lover. In fact, Judi has a small Homestead with goats, chickens, and her two favorite dogs. Judi also is on the Board of Directors for the Cape Cod Disaster Animal Response Team.
Randi Moore
Randi is a Floating Supervisor at our East Dennis branch. Instagram is her favorite app because she enjoys getting creative with her stories and cool GIFs, writing, and editing. Randi’s also a longtime Twitter fan and gets most of her news on the go. She couldn’t live without her iPhone! Being able to help customers understand and easily navigate technology is the best part about being a Tech Ambassador. Randi enjoys event planning, calligraphy, figure skating, trying new restaurants with friends, and coffee dates with her sister.
Cortney Oslund
Cortney is a Universal Banker at our Sandwich branch. Her favorite app is Instagram, and she’d be lost without her cellphone. The best part about being a Tech Ambassador is helping customer feel confident with our products and website. Cortney enjoys spending time with family and pursuing her real estate license.
Genevieve Sumpter
Genevieve is a Universal Banker at our Marstons Mills branch. Her favorite app is Pinterest, and she couldn’t live without her cellphone. She loves being able to help our customers when they come in with a tech problem and find a solution that works for them. Genevieve enjoys playing games, visiting the park, and riding bikes with her family. Plus, she loves listening and dancing to great music!
